At Keston Florist, our commitment is to deliver only the freshest, most beautiful flowers to our customers in Keston and neighbouring areas. All our floral arrangements are expertly crafted on the day of delivery to ensure quality and freshness, whether sent to a residence or a local business.
We take great pride in being a trusted local florist and stand firmly behind every bouquet we create. If your flowers do not meet your expectations for freshness and beauty at the time of delivery, please know that your satisfaction is our priority.
We take every measure to ensure your flowers arrive in perfect condition. However, on rare occasions, arrangements may be damaged during transit. If you notice that your order has arrived damaged, wilted, or significantly below expectation, please let us know within 24 hours of receipt. We may request a photograph of the flowers and packaging to help us investigate and resolve the issue quickly.
Your prompt feedback ensures we can identify what went wrong and make it right as soon as possible. Rest assured, as a local Keston florist, we personally oversee every delivery and will prioritise your replacement or refund claim.
Our flowers are guaranteed to remain fresh for at least five days from the date of delivery, provided they are cared for according to our instructions (such as trimming stems and replenishing water). If for any reason your arrangement fades prematurely within this five-day window, please contact us so we can review and resolve your concern.
Your trust in our services matters, so we’re always happy to assess any issues and ensure you receive quality blooms every time you order.
If your flowers are delivered damaged or do not meet our freshness guarantee within five days of receipt, you have two options:
Please submit photographs and order details when requesting a replacement or refund, so we can handle your case efficiently.
Your satisfaction is central to everything we do. If you are unhappy with any part of your Keston Florist experience, please contact our customer service team within seven days of receiving your order with full details of your concern. We will acknowledge your complaint as quickly as possible and aim to resolve all issues within three business days.
All feedback and complaints are treated with the utmost seriousness. As a respected local florist, we value your trust and will always strive to deliver on our promise of fresh, beautiful flowers and outstanding service.
Keston Florist is proud to be the local choice for both homes and businesses in Keston and nearby areas. Our team is dedicated to building lasting relationships and maintaining the highest standards across every order. Thank you for choosing us – we are always here to help make your flower buying experience seamless and delightful.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
