Welcome to Keston Florist. These Terms & Conditions ("Terms") govern your use of the Keston Florist website and the purchase of goods and services relating to online flower delivery in Keston and the surrounding areas. By placing an order through our website, you agree to be bound by these Terms. Please read them carefully before making a purchase.
These Terms apply to all customers ordering flowers and related products from Keston Florist for delivery within Keston and neighbouring regions. They detail the order process, payments, cancellations, liability, and governing law relevant to your transactions with us.
Ordering online at Keston Florist is designed to be convenient and secure. To place an order, browse the available floral arrangements and products, and select the items you wish to purchase. You will need to provide a valid delivery address in Keston or surrounding areas, recipient details, and any special instructions relating to the order.
After selecting your items, proceed to checkout where you will be required to enter your contact information and confirm your delivery details. Please double-check all information prior to finalising the order, as Keston Florist cannot be held responsible for errors in the information provided by you.
Once payment has been successfully processed, we will send you an order confirmation by displaying a message on screen and/or via SMS or other relevant means. This confirmation contains your unique order number, details of the product(s) purchased, delivery address, and the total amount paid. Your order is considered accepted once you receive this confirmation. However, we reserve the right to refuse or cancel orders for reasons including, but not limited to, product unavailability, errors in pricing or product information, or issues identified by our payment provider.
Orders are processed as quickly as possible to ensure freshness and timely delivery. Please note that same-day delivery requests must be placed before the published cut-off time specified on our website. Orders placed after this time will be scheduled for the next available delivery date. In periods of high demand (such as Valentine’s Day or Mother’s Day), order acceptance may depend on product availability.
All payments for products and delivery services must be made in full at the time of placing your order. We accept payment by major debit and credit cards, as well as any additional payment methods indicated on the checkout page. Prices displayed are listed in GBP (£) and are inclusive of applicable UK VAT.
In the event of a failed or declined payment, your order will not be processed. If your card issuer or payment provider declines payment, it is your responsibility to resolve the issue with them. We cannot accept liability for any delays or non-delivery resulting from failed or incomplete payments.
All transactions are processed using secure encryption technology for your peace of mind. Keston Florist will not store your payment details after the transaction is completed, in line with best practice and applicable data protection legislation.
Orders can generally be cancelled or amended by contacting us as soon as possible after the order has been placed. Please note that due to the perishable nature of flowers, cancellations or amendments may not be possible if your order has already been prepared or dispatched for delivery.
If you need to cancel or modify your order, please contact us with your order number and the details of the requested change. Where possible, we will accommodate your request. If cancellation is requested before your order has entered the preparation or dispatch stage, a full refund will be issued to your original payment method within 5-10 working days, depending on your payment provider.
If your order is already prepared or with our delivery service, we regret that we may not be able to cancel the order, and a refund may not be available. In the event of product unavailability or an error on our part, we reserve the right to cancel your order and provide a full refund.
Keston Florist offers flower delivery throughout Keston and the surrounding areas. Delivery times and dates are chosen by you at checkout, subject to availability. We endeavour to deliver all orders on the requested date, but precise delivery times cannot be guaranteed. During busy periods or in adverse weather conditions, there may be slight delays.
If the recipient is not available at the delivery address, our delivery personnel may leave the order in a safe location, with a neighbour, or attempt to re-deliver later. We will leave instructions or contact details where appropriate. Keston Florist accepts no liability if the recipient fails to collect the flowers or arrange re-delivery in a timely manner.
It is your responsibility to ensure that the delivery address and recipient details are correct. Keston Florist will not be responsible for failed deliveries due to incorrect or incomplete address information provided by you.
Due to seasonal availability or supply limitations, it may be necessary to substitute certain flowers or packaging in your chosen arrangement. Substitutions will always be of equal or greater value and will be made at our discretion, whilst maintaining the overall appearance and quality of the arrangement. In the rare event that a significant change is necessary, we will endeavour to contact you for approval prior to dispatch.
Keston Florist is dedicated to providing fresh, high-quality flowers and arrangements. If you are not satisfied with the condition of the flowers upon delivery, please contact us within 24 hours of receipt with photographic evidence of the issue.
Where the product delivered does not match the order or is found to be unsatisfactory, we will investigate and, if appropriate, offer a replacement or a refund. Due to the nature of fresh flowers, returns may not always be practical, but we will endeavour to resolve complaints promptly and fairly.
While Keston Florist strives to deliver all orders in accordance with customer instructions and to high quality standards, our liability in connection with any order will not exceed the purchase price of that order. We do not accept liability for: (a) delays or failure to deliver due to circumstances beyond our reasonable control, including but not limited to, acts of God, adverse weather, strikes, or third-party delivery failures; (b) loss, theft or deterioration of products after delivery has taken place; (c) issues arising from incorrect or incomplete delivery information provided by the customer.
Except as required by applicable law, we exclude all warranties (express or implied) in relation to the products or services available on our website.
Nothing in these Terms shall limit our liability for death or personal injury resulting from negligence, or for fraud, or for any other liability which cannot by law be excluded or limited.
By placing an order with Keston Florist, you confirm that:
Keston Florist is committed to protecting your privacy and personal information. All data collected is used solely for the fulfilment of your order and to provide the best possible service. Your details will not be shared with any third party, except as necessary for processing your order (e.g. passing delivery information to our couriers).
Your use of the website and our services is also subject to our Privacy Policy, which should be read in conjunction with these Terms.
Keston Florist reserves the right to alter or update these Terms at any time. All changes will take effect from the date of publication on our website. It is recommended that you review these Terms each time you place an order to ensure you are aware of the latest provisions.
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales will have exclusive jurisdiction over any disputes or claims relating to your use of our website or your orders with Keston Florist.
If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such provision shall be severed and the remaining provisions shall remain in full force and effect.
These Terms constitute the entire agreement between you and Keston Florist regarding your use of our website and the services and products purchased. No other terms, conditions, or guarantees (written or oral) shall be binding except as expressly stated here.
If you have questions regarding these Terms or their application, please refer to the information on our website or contact us using the appropriate online channels. These Terms and Conditions are effective as of the most recent website update.
Note: These Terms apply to all customers placing orders for flower delivery in Keston and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Keston, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Keston.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
